We ship worldwide. Shipping is calculated at checkout. Orders to remote areas may take longer.

Orders leave our facility in 1-3 business days. After that, standard delivery takes 7-10 business days depending on your location. You will get a tracking link once the order ships.

We email the tracking number to the address you used to checkout. You can also contact contact@needohshop.au with your order number and we will provide the latest tracking status.

If you are outside the store’s home country, your local customs authority may charge import duties. These fees are your responsibility and are not included in the order total.

You can return most items within 30 days of delivery. Products must be unused and in original packaging. Email contact@needohshop.au to start a return.

You pay for return shipping unless the item was defective, arrived damaged, or was the wrong item. In those cases, we provide a prepaid return label or reimburse the shipping cost after inspection.

After we receive and inspect the return, we process the refund within 5-7 business days. Your bank may take a few extra days to show the refund.

Check the care label on your item. In general, use a soft damp cloth and air dry. Avoid bleach, strong detergent, or high heat.

It depends on the product and material. Look at the care information on the product page. If you are unsure, email contact@needohshop.au before washing.

Each product page includes dimensions or size guides where available. If you need more details, email contact@needohshop.au and we will ask the supplier.

We source products directly from manufacturers and authorised suppliers. If you have concerns about a specific item, contact us.

Yes. Send the product name and your order number (if applicable) to contact@needohshop.au. We will try to get additional photos from the supplier within 2 business days.